FAQ

FREQUENTLY ASKED QUESTIONS Last updated: September 2026 1. HOW DO I PLACE AN ORDER? Browse our shop, select a product, choose the quantity, and add it to your cart. When you are ready, open your cart and proceed to checkout. Provide your delivery details and emirate, choose a payment method, and confirm your order. You will receive a confirmation by email and SMS. 2. WHICH PAYMENT METHODS DO YOU ACCEPT? We accept cash on delivery (COD) for eligible orders, as well as card payments, Apple Pay, and Google Pay at checkout. COD fees, where applicable, are shown before you confirm your order. 3. WHERE DO YOU DELIVER? We currently deliver within the United Arab Emirates only — Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah. Available delivery areas within each emirate are shown at checkout. 4. HOW LONG DOES DELIVERY TAKE? Estimated delivery times are displayed at checkout and typically range within 4–5 business days, depending on your emirate. Orders placed on weekends or UAE public holidays are processed on the next business day. 5. HOW MUCH DOES DELIVERY COST? Delivery fees are calculated at checkout based on your emirate and order value. Orders above the free-delivery threshold shown at checkout qualify for free standard delivery. Fees may change from time to time. 6. HOW CAN I TRACK MY ORDER? Once your order is confirmed, follow its status — Confirmed, Processing, Packed, Shipped, Out for Delivery, Delivered — on the Track Order page or in your account. Updates are sent by email or SMS to the contact details you provided. 7. CAN I RETURN A PRODUCT? You may request a return within 7 days of receiving your order, provided the product is unused, unopened, and in its original packaging with all seals intact. For hygiene reasons, opened or used personal-care products cannot be returned unless faulty or damaged on arrival. See our Returns & Refunds page for full details. 8. MY PRODUCT ARRIVED DAMAGED OR IS MISSING — WHAT DO I DO? Please check your order upon delivery. If an item arrives damaged or is missing, contact us within 48 hours with your order number and photos of the item and packaging, and we will arrange a replacement or refund. 9. CAN I CANCEL MY ORDER? You may cancel your order before it is dispatched by contacting us at support@sctrading.ae / +971 50 628 7956. Orders that have already been shipped cannot be cancelled, but may be returned in line with our Returns & Refunds policy. 10. DO YOU OFFER EXCHANGES? We do not currently offer direct exchanges. To exchange a product, please request a return (if eligible) and place a new order. 11. DO YOUR PRODUCTS HAVE EXPIRY DATES? Yes. All our personal-care products are marked with an expiry or best-before date on the packaging. Please check the packaging before use and do not use products past their expiry date. 12. ARE YOUR PRODUCTS GENUINE? Yes. All products sold on our website are sourced and supplied by SCTRADING and are guaranteed authentic. 13. CAN I CHANGE MY DELIVERY ADDRESS AFTER PLACING MY ORDER? Please contact us as soon as possible at support@sctrading.ae / +971 50 628 7956. We will do our best to update the address before dispatch, but we cannot guarantee changes once the order has been shipped. 14. IS MY PERSONAL DATA SECURE? We handle your personal data in line with applicable UAE data-protection law and our Privacy Policy. We do not store full card details. See our Privacy Policy for full details. 15. HOW DO I CONTACT CUSTOMER SERVICE? Email us at support@sctrading.ae or call or WhatsApp +971 50 628 7956. You can also use the WhatsApp icon on our website to chat with us.