Returns & Refunds

RETURNS & REFUNDS Last updated: September 2026 1. RETURN ELIGIBILITY You may request a return within 7 days of receiving your order, provided the product is unused, unopened, and in its original packaging with all seals intact. For hygiene and health reasons, personal-care products that have been opened, used, or had their seals broken cannot be returned unless they are faulty or damaged on arrival, in line with applicable UAE consumer-protection law. 2. FAULTY OR DAMAGED PRODUCTS If you receive a faulty, damaged, or incorrect product, contact us within 48 hours of delivery with your order number and photos. We will arrange a replacement or a full refund, including any delivery fees paid, after verifying the issue. 3. HOW TO REQUEST A RETURN To request a return, contact us at support@sctrading.ae / +971 50 628 7956 with your order number and the reason for the return. Our team will confirm eligibility and arrange collection or provide the return address: BC-892504, 26th Floor, Amber Gem Tower, Ajman, UAE. Please do not send items back before your return is approved. 4. REFUNDS Once we receive and inspect the returned product, approved refunds are issued to the original payment method. For cash-on-delivery orders, refunds are made by bank transfer or store credit. Please allow 10–15 business days for the refund to appear, depending on your bank or payment provider. Delivery and COD fees are non-refundable except where the return is due to our error or a faulty product. 5. EXCHANGES We currently do not offer direct exchanges. If you wish to exchange a product, please request a return (if eligible) and place a new order. 6. ORDER CANCELLATION You may cancel your order before it is dispatched by contacting us at support@sctrading.ae / +971 50 628 7956. Orders that have already been shipped cannot be cancelled, but may be returned in line with this policy. 7. NON-RETURNABLE ITEMS Unless faulty, the following cannot be returned: opened or used personal-care products, products without original packaging or seals, and items marked as non-returnable at the time of purchase. 8. YOUR STATUTORY RIGHTS Nothing in this policy limits your rights under applicable consumer-protection laws of the United Arab Emirates.