Shipping & Delivery

SHIPPING & DELIVERY Last updated: September 2026 1. DELIVERY COVERAGE We currently deliver within the United Arab Emirates only, to the following emirates: Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah. Available delivery areas within each emirate are shown at checkout. 2. DELIVERY FEES Delivery fees are calculated at checkout based on your emirate and order value. Orders above the free-delivery threshold shown at checkout qualify for free standard delivery. Current delivery fees and thresholds are configured by SUNCITY and may change from time to time. 3. DELIVERY TIMES Estimated delivery times are displayed at checkout and typically range within 4–5 business days, depending on your emirate. Delivery times are estimates and may be affected by public holidays, peak periods, or circumstances beyond our control. Orders placed on weekends or UAE public holidays are processed on the next business day. 4. ORDER TRACKING Once your order is confirmed, you can follow its status — Confirmed, Processing, Packed, Shipped, Out for Delivery, Delivered — on the Track Order page or in your account. You will receive updates by email or SMS at the email address or phone number provided with your order. 5. RECEIVING YOUR ORDER Please ensure someone is available at the delivery address. Our courier may contact you before arrival. If delivery fails after 2 attempts, the order may be returned to us and re-delivery may be subject to an additional fee. 6. CASH ON DELIVERY Cash on delivery (COD) is available for eligible orders. A COD fee, where applicable, is shown at checkout before you confirm your order. Please prepare the exact amount where possible. 7. INCORRECT ADDRESS You are responsible for providing a complete and accurate delivery address. We are not liable for delays or failed deliveries caused by incorrect or incomplete address details. Contact us as soon as possible at support@sctrading.ae / +971 50 628 7956 if you need to correct your address. 8. DAMAGED OR MISSING ITEMS Please check your order upon delivery. If an item arrives damaged or is missing, contact us within 48 hours with your order number and photos of the item and packaging, and we will arrange a replacement or refund in line with our Returns & Refunds policy.