Privacy Policy
PRIVACY POLICY
Last updated: January 2026
This Privacy Policy explains how SCTRADING (“we”, “us”, “our”), operator of the SUNCITY website https://www.sctrading.ae (the “Website”), collects, uses, stores, and protects your personal data when you visit the Website, contact us, or place an order. By using the Website, you agree to the practices described in this Privacy Policy.
1. WHO WE ARE
This Website is operated by SCTRADING, a company licensed in the United Arab Emirates under trade license number 2624718017888, with registered address at BC-892504 26th Floor, Amber Gem Tower, Ajman, United Arab Emirates.
Contact: support@sctrading.ae / +971 50 628 7956.
2. PERSONAL DATA WE COLLECT
We may collect the following categories of personal data:
• Contact and identity details: name, email address, phone number.
• Delivery details: emirate, city, area, street, building, and any delivery notes you provide.
• Order information: products purchased, order history, payment method selected (for example cash on delivery), and order status.
• Account details: login credentials and saved preferences if you create an account.
• Communications: messages you send us through the Website, email, or WhatsApp.
• Technical data: IP address, browser type, device information, and pages visited, collected through cookies and similar technologies (see our Cookie Policy).
3. HOW WE USE YOUR PERSONAL DATA
We use your personal data to:
• Process and deliver your orders, and communicate with you about them.
• Respond to your questions, requests, and complaints.
• Manage your customer account.
• Arrange delivery with our delivery partners.
• Send order confirmations, delivery updates, and service messages.
• Send marketing communications only where you have agreed to receive them (you may unsubscribe at any time).
• Improve the Website, our products, and our services.
• Comply with legal, tax, and accounting obligations in the United Arab Emirates.
• Detect and prevent fraud and misuse of the Website.
4. LEGAL BASIS
We process your personal data where it is necessary to perform a contract with you (for example to fulfil your order), to comply with our legal obligations, for our legitimate business interests, or with your consent where required.
5. PAYMENT DATA
Online payments, when available, are processed securely by our payment service provider. We do not store your full card details on our systems.
6. SHARING YOUR PERSONAL DATA
We may share your personal data with:
• Delivery and courier partners, to deliver your orders.
• Payment service providers, to process payments.
• IT, hosting, and analytics service providers that support the operation of the Website.
• Government authorities, regulators, or law enforcement where required by UAE law.
We do not sell your personal data to third parties. Service providers may only process your data on our instructions and for the purposes described in this Privacy Policy.
7. COOKIES
The Website uses cookies and similar technologies for essential operation, preferences (such as your language choice), and analytics. Please see our Cookie Policy for details and how to manage your preferences.
8. DATA RETENTION
We keep your personal data only for as long as necessary for the purposes described in this Privacy Policy, and as required by applicable UAE laws, including tax and accounting record-keeping requirements. When data is no longer needed, it is securely deleted or anonymised.
9. DATA SECURITY
We apply reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
10. YOUR RIGHTS
Subject to applicable UAE data-protection laws, you may have the right to:
• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data where it is no longer needed or where processing is not justified.
• Object to or restrict certain processing, including marketing.
• Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, contact us at support@sctrading.ae. We may need to verify your identity before responding to your request.
11. INTERNATIONAL TRANSFERS
Your personal data is primarily processed within the United Arab Emirates. Where service providers process data outside the UAE, we take reasonable steps to ensure an appropriate level of protection in accordance with applicable law.
12. CHILDREN
The Website is not directed at children under 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.
13. THIRD-PARTY WEBSITES
The Website may contain links to third-party websites or services (such as WhatsApp). We are not responsible for the privacy practices of those third parties, and we encourage you to read their privacy policies.
14. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The latest version will always be published on this page with its “Last updated” date.
15. CONTACT US
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
Email: support@sctrading.ae
Phone / WhatsApp: +971 50 628 7956
Address: BC-892504 26th Floor, Amber Gem Tower, Ajman, United Arab Emirates